As a Bank Manager, every time I faced a difficult situation on the job, I prayed to God for the wisdom of King Solomon to deal with it.
One day I heard a customer quarreling with a male staff member and asking to see the Manager.
He was cursing and carrying on because his employers did not send his salary to the bank.
I heard the staff member trying to explain to him it was not the fault of the bank and that he should check with his employer, but to no avail.
The staff member then asked me if I would speak to him and I agreed.
When the customer entered my office he seemed shocked to see me.
He covered his mouth with his hands, then apologized profusely for the disturbance he caused.
He repeated a few times, “Miss, I am so sorry. If I knew such a young girl was the manager I would have behaved myself. Please accept my apology. I will do anything you say.”
After offering him a seat, I chatted with him and explained that sometimes there were delays in receipt of salaries from Government agencies.
He was happy with our conversation and left the bank in a good mood.
I handled many irate customers in a calm and similar manner and they all left satisfied.
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